H2r's Commitment to Responsible Gaming
H2r is fully committed to ensuring all users in Malaysia can enjoy online entertainment in a healthy, safe, and controlled manner. We believe gaming is entertainment — not a solution to financial problems or emotional stress. That is why h2r provides a range of tools and information to help users make responsible decisions.
The h2r platform is built with user well-being at its core. Every self-control feature we offer is designed to keep your gaming experience enjoyable and free from disruption to your daily life.
Recognise the Signs of Risky Behaviour
It is important to identify early signs of risky gaming behaviour. Some warning signs to watch out for:
- Feeling anxious or uncomfortable when not playing.
- Using money set aside for essential needs for betting purposes.
- Consistently playing longer than planned.
- Hiding gambling habits from family members or friends.
- Trying to recover losses by increasing bet amounts.
- Neglecting work, family, or social responsibilities due to gaming activity.
If you recognise any of the above signs in yourself or a loved one, we encourage you to take immediate steps to seek support.
Set Your Own Time & Budget Limits
One of the most effective ways to play responsibly is to set clear limits before starting a gaming session. h2r encourages every user to:
Time Limit
Decide how long you will play each day and stick to that limit without exception.
Budget Limit
Only play with money you can afford to lose. Never use savings or borrowed money to play.
Break Schedule
Take regular breaks and avoid playing for extended periods in a row without stopping.
Self-Control Tools at h2r
H2r offers several self-control tools that users can use to better manage their gaming activity:
- Deposit limit — users can set a maximum daily, weekly, or monthly deposit amount to control their gaming spending in MYR.
- Cooling-off period — users who need a break can activate a temporary cooling-off period from the platform, whether for a few days or weeks.
- Self-exclusion — users who feel they need a longer break can apply for self-exclusion from the h2r platform for an extended period. All such requests are handled with full seriousness and respect.
To use any of the features above, please contact our support team via email or log in to your account to manage your self-control settings.
Minor Protection
H2r takes the protection of children and minors seriously. Our platform is strictly for users aged 18 and above. All account registrations require age and identity verification. h2r reserves the right to restrict or close any account found to be owned or used by a minor.
We encourage parents and guardians to use parental control software on shared devices to ensure children cannot access online gambling platforms.
Life Balance & Getting Professional Help
Playing responsibly means ensuring that entertainment does not interfere with the important aspects of your life — such as family, work, health, and social relationships. h2r encourages users to always prioritise overall well-being over any form of online entertainment.
If you or someone you know needs help with a gambling problem, we encourage you to seek support from a professional. In Malaysia, there are various organisations that provide free counselling and support services to those in need.
Do not hesitate to reach out to the h2r support team via our FAQ page if you need further guidance on self-control features or have any concerns.