Information We Collect
H2r collects various types of information from users to ensure the platform runs smoothly and securely. The types of information collected include:
- Account information — full name, email address, phone number, date of birth, and the password registered at account creation.
- Device and browser information — device type, operating system, IP address, browser type, and language settings, collected for security and experience optimisation purposes.
- Local payment information (MYR) — details of MYR deposit and withdrawal transactions made via methods such as TNG and FPX, excluding full card numbers.
- Cookies and session identifiers to recognise logged-in users and retain platform preferences.
- Usage data — a record of in-platform activity, including games played, bets placed, and pages visited.
Purpose of Use of Information
Information collected by h2r is used for the following purposes:
- Verify user identity and protect accounts from unauthorised access.
- Processes MYR deposit and withdrawal transactions securely and accurately.
- Deliver responsive and relevant customer support.
- Analyse usage patterns to improve our products and enhance the user experience.
- Comply with applicable legal and regulatory requirements in Malaysia.
- Send important notifications relating to your account, security, or platform updates.
H2r does not use your information for third-party marketing purposes without your prior consent.
Cookies & Tracking
H2r uses cookies and similar tracking technologies to enhance your experience on our platform. These cookies allow us to recognise your login session, remember your language preferences, and ensure smooth platform navigation.
You can control or block the use of cookies through your browser settings. However, disabling certain cookies may affect the functionality of the h2r platform. We do not use third-party cookies for advertising purposes without clearly notifying users.
Data Storage & Security
All personal information of h2r users is stored on servers protected with the latest SSL encryption technology. We enforce strict security protocols, including internal access controls, continuous system monitoring, and regular audits, to ensure your data remains protected from external threats.
Payment information is not retained once a transaction has been processed. Account data is stored for as long as the account remains active, and we comply with all applicable Malaysian legal requirements on record retention.
Sharing Information with Third Parties
H2r does not sell or rent users' personal information to any third party. However, we may share necessary information in the following situations:
- With licensed payment processors who assist us in handling MYR transactions securely.
- When required by law or a valid court order in Malaysia.
- With technical service providers bound by confidentiality agreements to carry out platform operations.
All third parties involved are required to uphold data security standards equivalent to h2r's own policy.
User Rights & Contact Us
As an h2r user, you have the following rights regarding your personal data:
- Access — you may request a copy of the personal information we hold in relation to your account.
- Correction — you may update any inaccurate information via your account settings or by contacting our support team.
- Deletion — you may request the deletion of your account and associated data, subject to any statutory record-keeping requirements.
If this Privacy Policy is updated, users will be notified via the platform. Continued use after any changes constitutes acceptance of the revised policy.
For any privacy-related enquiries or data requests, please contact our support team via email: [email protected] or visit Our FAQ for more information. New users can create an account or log in to manage your personal privacy settings.